Policies And Terms And Conditions

PART A

Group Classes & Workshops

1. Course Opening, Cancellation & Changes by AF Dallas

Group classes are formed once a minimum enrollment of four (4) students is reached. A class with three (3) students can be subject to a reduction in class time from 2 hours per class to 1 hour and 30 minutes per class, without a change in the price of the class.

AF Dallas reserves the right to cancel or reschedule classes and workshops, adjust the curriculum, and change teachers when necessary, based on enrollment or operational requirements, without advance notice.

If a class is canceled by AF Dallas, enrolled students will be notified by email as soon as possible and offered one of the following options:

Transfer to another available class
Account credit toward a future purchase (see Section 5.2)
Full refund

2. Registration & Payment

2.1 Payment policy

Full tuition payment is required at the time of enrollment. Partial payments are not accepted unless otherwise approved by the pedagogical coordinator.

Tuition and fees may be paid by:

Credit card online via PayPal or Stripe.
Credit card by phone or in person at the school
Check (payable to Alliance Française de Dallas)
Cash in person at the school

If payment has not been completed after a student’s first class, the student will be contacted for payment, may be removed from the class and may be flagged in our system to prevent future class registrations.

2.2 Textbooks & course materials

Class tuition fees do not include textbooks or workbooks unless otherwise stated within the class description. Books, either physical or digital, are mandatory for most group classes.

AF Dallas uses a third-party provider for course materials: Klett World of Language. Books can be ordered at: klettwl.com/store/content/francaisedallas.

Books may also be purchased through our website or at our office (subject to availability). If required shipping, shipping fees may be added at the checkout.

2.3 Prorated tuition

Tuition is not prorated for late enrollment or planned absences. Exceptions are granted only in rare cases involving a critical situation or documented emergency, and require prior written approval from the Pedagogical Coordinator. Submitting a request does not guarantee approval.

To request a proration exception, please contact: pedagogy@afdallas.org

2.4 Early bird discount

All students, whether or not they hold a membership, are eligible for the early bird discount. The early bird period is usually offered during the first two weeks after registration opens for a session, and dates are announced to everyone through our newsletters.

The discount is applied automatically to eligible classes registered during the early bird period.
Students who registered before the early bird period began may contact us to receive the discount, which will be issued as an account credit.
The discount cannot be applied once the early bird period has ended.
The discount is valid only for adult and kids classes and workshops. It does not apply to events, private lessons, books, or merchandise.

3. Trial Classes

AF Dallas offers trial classes to prospective students who wish to experience a class before enrolling.

Trial classes are limited to one per student and are subject to availability.
Trial classes must be scheduled in advance and are not guaranteed without prior confirmation from the school.
Students with prior knowledge of French may complete a placement test before attending a trial class, to ensure they are placed in the appropriate level.

4. Transferring to Another Class

To request a transfer, please email info@afdallas.org. Transfers are handled as follows:

Same level: A student may transfer to another class of the same level if space is available.
Different level: The student’s current teacher must confirm that the current class is not appropriate for the student.
Books: If the new class requires different books, AF Dallas may exchange them provided they are in good condition and have not been written in. Otherwise, the student must purchase new materials.
Deadline: Transfer requests must be made before the 3rd class session, unless authorized by a senior administrator.
Fees: The $30 administrative fee plus $35 per class described in Section 5.2 does not apply to transfers, since the student will continue to attend classes.
Price difference: Any difference in price between the two classes must be paid by the student. If the new class costs less, the difference will be issued as an account credit.

5. Cancellation, Withdrawals & Refunds

All cancellation or withdrawal requests must be submitted in writing to info@afdallas.org.

5.1 Refunds

A full refund will be issued only when a written cancellation request is received before the first class session.

5.2 Credits

After the first class has taken place, students who withdraw are eligible for a credit under the following conditions:

A $30 administrative fee plus $35 per class that has already occurred will be deducted from the credit amount.
No credit will be issued after the 3rd class session.
Credits may be transferred to another person.

Use of credits: Any credit issued by AF Dallas, whether for a withdrawal, a cancellation by AF Dallas, an early bird adjustment, or a class exchange, is valid for one (1) year from the date of issuance. Credits are not limited to the next class and may be applied to any AF Dallas purchase or registration, including classes, workshops, events, merchandise, and private lessons. Because a session lasts eight (8) weeks, using a credit for the next session falls within this one-year period.

6. Missed Classes

Missed classes are non-refundable and cannot be credited.

Students must inform their instructor of any planned absence in advance. When informed of an absence, the instructor will plan the class accordingly, provide the student with information on the missed content, and assign any relevant homework. All online classes are recorded, thus students are able to watch the recording that is only uploaded on the student portal solely for the students in that class.

7. Make-Up Classes

7.1 Make-ups for AF Dallas-Initiated cancellations

If AF Dallas must cancel a scheduled class, a make-up session will be arranged as follows:

Due to instructor absence or illness:

If a substitute instructor cannot be assigned, a make-up class will be scheduled by the original instructor at a mutually available time (if the session schedule permits), or an account credit will be issued (see Section 5.2).

Due to weather or other environmental factors:

In-person classes will be rescheduled to a different date or moved online.
Online classes will proceed as planned, provided no power outages are reported.

Students who are unable to attend a scheduled make-up session will not be eligible for an additional make-up or refund.

7.2 Optional individual make-up classes (student request)

If a student misses a class for personal reasons, they may schedule an individual make-up lesson:

Cost: $55 for a 1-hour, one-on-one session with the instructor.
The session is designed to review missed content and assignments.
Availability is subject to instructor confirmation.

To schedule an individual make-up class:

Step 1: Students must confirm availability with their instructor.
Step 2: Students must email info@afdallas.org to request that the make-up class invoice be sent to them.

PART B

Private Lessons

8. Getting Started with Private Lessons

8.1 Returning students

Returning students may purchase private lesson hours or packages directly through our website. Additional hours will be automatically added to the existing lesson account.

8.2 New students

New private lessons students may contact us at info@afdallas.org, before purchasing lessons to assist in matching students with the most suitable instructor.

When reaching out, please include the following information:

Student availability (preferred days and times)
Desired lesson length (e.g., 1 hour per session)
Desired frequency (e.g., once or twice per week)
Current level of French and any prior experience with the language
Learning goals (e.g., conversational fluency, exam preparation, travel, professional use)

9. Private Lesson Payment

9.1 Payment timing

Payment must be completed at least 24 hours before the first scheduled lesson. For subsequent packages, payment must be made in full upon completion of the previous package.

If payment is not received on time, AF Dallas reserves the right to cancel the scheduled lesson and reassign the instructor to another course.

9.2 Package expiration

All private lesson hours and packages must be used within 12 months of the payment date. Unused hours will expire after this period and will not be refunded or credited.

10. Private Lesson Cancellations & Rescheduling

Cancellation or rescheduling requests must be submitted at least 24 hours before the scheduled lesson.

Lessons canceled or rescheduled with less than 24 hours’ notice will be charged in full and deducted from student’s available hours.

11. Private Lesson Refunds & Credits

Private lesson hours and packages are non-refundable.

A credit may be issued under the following conditions:

Transfer to a group class: Remaining hours may be credited toward enrollment in a group class.
Transfer to another student: Credits may be transferred to another student.

All credit requests must be submitted in writing to info@afdallas.org and are subject to approval by AF Dallas administration.

PART C

Exams (TEF, DELF & DALF)

12. TEF Exam Policies

12.1 Registration & candidate details

It is the candidate’s responsibility to check that their name and details on the confirmation of enrollment are correct and match their passport. The same details will appear on the attestation.

12.2 Fees

Test fees cannot be transferred to a future examination session, except as described in Section 12.7.

12.3 Exam schedule & arrival

Once set, the schedule of examination dates and times may not be altered, except as described in Section 12.7.

Candidates should arrive at the time indicated on the notification of examination timetable, which they will receive by email, and wait at the reception desk until the coordinator takes them to the examination class. Late arrivals cannot be accommodated.

12.4 Proof of identity

Candidates must bring official proof of identity and the notification of examination timetable on their examination day. Only passports, national ID cards, and photo driving licenses will be accepted. Candidates who cannot produce one of these documents will be denied access to the examination room.

12.5 Results

Results are due two to ten days after the examination day. Candidates will be informed by email. No scores will be given by phone.

12.6 Changes or cancellations by AF Dallas

Test dates may be altered or canceled in cases of force majeure. AF Dallas also reserves the right to cancel a test due to an insufficient number of candidates.

12.7 Candidate cancellations & date change requests

Cancellation before the registration deadline (at least one week before the exam date): a $50 cancellation fee applies.
Within one week of the test, or no-shows: no reimbursement will be issued.
Date change before the registration deadline (at least one week before the exam date): a $25 change fee applies.
Within one week of the test, or on the day of the test, for documented illness or other documented emergencies: the test may be rescheduled upon approval of the Chamber of Commerce and Industry Paris Île-de-France. A $50 change fee will be charged.

13. DELF & DALF Exam Policies

13.1 Registration

The preliminary online registration completed through our website does not, in itself, constitute a finalized enrollment. All candidates must also submit the following, by email to Exams@afdallas.org or by mail:

The interactive registration form, duly completed and signed
A copy of a valid photo ID

This second step is mandatory. It enables us to verify the information initially provided online and to formally complete a candidate’s registration.

Only candidates who have previously taken a DELF or DALF exam at our center are exempt from this additional requirement, and only if no changes have occurred in their file (for example, a change of legal name, address, or identification document).

Our center is committed to supporting candidates throughout the registration process and strives to provide assistance whenever possible. At the same time, as an official examination center, we must adhere to established procedures and regulations established by France Éducation International and that apply to all candidates equally.

13.2 Exam day

The exam coordinator will email candidates their testing times and any additional information. On the day of the exam:

Bring a copy of the notification (an email is sufficient) and a physical proof of identity.
Reduce personal belongings to the minimum: ID and one water bottle.
No food is allowed in the center.

13.3 Results & certificates

DELF and DALF results are known approximately 2 to 4 weeks after the exam. The official passing certificate arrives approximately 3 months after the exam.

13.4 Cancellations & date changes

DELF and DALF candidates follow the same cancellation and date change process as TEF candidates, including the same fees and deadlines (see Section 12.7). Rescheduling for documented illness or other documented emergencies is subject to approval.

PART D

General Policies (All Students)

14. Non-Discrimination Policy

AF Dallas does not discriminate on the basis of race, color, religion, disability, gender, sexual orientation, or national or ethnic origin in the administration of its admissions, educational, or employment policies and programs.

15. Student Conduct & Safety

15.1 Disruptive student policy

AF Dallas reserves the right to dismiss any student whose behavior is inappropriate or disruptive to the learning environment or to other students.

If AF Dallas receives a complaint about a student from a teacher or fellow students, a meeting will be held with the student to explain the complaint and, where warranted, to request a change in behavior. If the student continues to be disruptive after this warning, the student will be dismissed. The administration team will determine the dismissal procedures on a case-by-case basis.

15.2 Weapons

Weapons of any kind are strictly prohibited on school property, at all school-sponsored events, and during off-site activities.

15.3 Harassment and discrimination

No form of harassment, whether sexual, verbal, physical, or visual, and no discrimination against another person based on gender, religion, nationality, sexual orientation, or political views, is allowed at AF Dallas.

Reports will be handled confidentially and investigated thoroughly. Consequences may include warnings, suspension, dismissal, or legal action.

15.4 Reporting concerns

Reports of harassment, conduct concerns, and other class-related issues may be sent to our Pedagogical Coordinator at pedagogy@afdallas.org.

16. Minors & Kids’ Classes

The following rules apply to all kids’ classes, including our Saturday classes. Parents and guardians are responsible for following them.

16.1 Check-in & supervision

Parents or guardians must check their child in with AF Dallas staff at the start of each class.
Parents or guardians must wait inside the office while their child is in class.
If a parent or guardian must leave the premises, they must leave their contact information with staff and be reachable throughout the class.
Parents and guardians may not enter classrooms during class unless invited by the teacher or staff.

16.2 Pick-up

Children must be picked up within 15 minutes of the end of class.
Children will only be released to their parent or guardian, or to another adult authorized in advance by the parent or guardian. Staff may ask for identification.
Repeated late pick-ups may be reviewed by the administration team.
Supervision by AF Dallas is limited to scheduled class time.

16.3 General rules

Children may not leave the classroom or the premises without a parent, guardian, or authorized adult.
Parents and guardians must provide accurate emergency contact information at registration and inform AF Dallas of any allergies, medical conditions, or other needs the teacher should know about.
Children who are ill should stay home. Staff may contact a parent or guardian if a child becomes unwell or needs to be picked up early.
Section 15 (Student Conduct & Safety) applies to all students, including minors. Parents or guardians may be contacted regarding any behavior concerns.

16.4 Teacher safety practices

Teachers help keep kids’ classes a safe environment by:

Taking attendance at the start of each class and confirming that every child has been picked up at the end.
Keeping classroom doors within sight or supervised during class time.
Not releasing a child to anyone other than an authorized parent, guardian, or adult (see Section 16.2).
Following AF Dallas’ emergency procedures in the event of an accident, illness, or other incident, and notifying the parent or guardian promptly.

16.5 Liability & personal belongings

AF Dallas is not liable for injuries resulting from toys or personal items that a child brings from home.
In common areas such as the library, parents and guardians are responsible for supervising their own children.

17. Photo & Video Consent

AF Dallas will always ask for consent before taking a photo or video of a student for marketing purposes, including on our social media. By participating in any AF Dallas class or workshop, students (and parents or guardians on behalf of minors) acknowledge that they may be asked for this consent.

18. Events

18.1 Event cancellation policy

Refunds are generally available up to one week before the event. Cancellation made at least 24 hours before the event may be eligible for a credit instead of a refund.

Cancellation and refund terms can vary by event. Please check the specific event page for additional information.

18.2 Photo and video consent for events

By registering for an AF Dallas event, attendees consent to be photographed or recorded on video, and to AF Dallas using these images and recording for marketing purposes, including on our social media.

19. Video Surveillance

For the safety and security of students, teachers, staff, visitors, and AF Dallas property, video surveillance cameras are installed and operated in common areas of the building, including the front desk and reception area.

By being on the premises, students, staff, and visitors acknowledge that these areas may be monitored and recorded by video surveillance. Cameras are used for security and operational purposes and are not installed in areas where individuals have a reasonable expectation of privacy, such as restrooms or other private areas.

Video recordings may be accessed, retained, and disclosed as permitted or required by applicable law and AF Dallas policies.

20. Privacy

Protecting your privacy and personal information is important to AF Dallas. At the same time, we need to collect certain personal information from you in order to provide effective and efficient service. AF Dallas will:

Collect information from you only with your knowledge and consent.
Use the personal information you provide only for the purpose(s) for which it was collected.
Not disclose your personal information to a third party without your prior consent.
Not disclose your personal information to other institutions, except where required by law or other regulation.
Remove your personal information from our systems once it is no longer required.

Any information we collect is kept in a secure database, and we never sell your information or your email address. For security reasons, credit card information is not stored permanently on our website or on any of our servers or databases.

To correct any of your personal information on file, please call us.

21. Liability for Property Damage

Any person who causes damage to AF Dallas property is responsible for the cost of its repair or replacement.

22. Lost & Found

AF Dallas is not responsible for lost belongings. Misplaced items are kept in our lost and found area. Please ask the front desk to check for lost items.

23. Agreement to These Terms

By registering for any class, workshop, event, or exam at AF Dallas, students (and parents or guardians on behalf of minors) acknowledge that they have read and agree to these Policies & Terms and Conditions. AF Dallas may update these policies from time to time.

For any questions or concerns contact us at info@afdallas.org or visit www.afdallas.org.